Tanner De Witt seeks a Senior IT Support Technician

THIS POSITION HAS BEEN FILLED. WE ARE NO LONGER ACCEPTING APPLICATIONS.

Job Highlights

• Senior IT Support Technician
• Reporting to the Head of IT
• Supervising a team of 2 IT support Technicians
• Providing 2^nd and 3^rd Line support
• Administration and support of IT security infrastructure
• Administration and support of server and network infrastructure
• Administration and support of Microsoft 365
• Project implementation
• Fluent English is essential

Job Description

Tanner De Witt is seeking an experienced candidate to join us as a Senior IT Support Technician.

Key requirements

• Maintain high levels of incident ownership through the incident lifecycle to satisfactory Customer resolution.
• Experience in installing, maintaining, and troubleshooting hardware and software.
• Experience in diagnosing, reporting, and resolving or correcting hardware and software problems.
• A solid understanding server and network infrastructure from design to deployment and support.
• Strong knowledge of Microsoft Office 365 and prior versions of Office.
• At least 2 years’ experience in a similar role with a good exposure to IT infrastructure.
• Experience working at a law firm is a definite advantage, but all qualified applicants will be considered.
• Hold a relevant qualification in IT or related discipline
• Fluent English is essential. Cantonese/Mandarin is an advantage.

Key responsibilities

• Responsible for providing high quality support service to the users by resolving incidents / requests in a timely fashion.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
• Supervising the day-to-day operational activities of the IT Support Team to ensure that incidents and support requests are recorded and processed in a timely manner.
• Installing, configuring, and maintaining server and network infrastructure (including data centre).
• Proactively supporting and maintaining the firms IT security systems, firewalls, and end point protection.
• Administration, configuration, and support of Microsoft 365 environment including Exchange Online and SharePoint.  
• Install, configure, upgrade and support hardware such as, but not limited to laptops, desktop PC’s, printers, telephones, and mobile devices.
• Installing, upgrading, and troubleshooting all applications that fall under the TDW application suite.
• Assist in testing new software & hardware, providing constructive feedback as required.
• Maintain accurate hardware stock levels and associated records and follow appropriate processes and procedures in relation to asset life cycle.
• Provide AV support for events and meetings in line with the business requirements.
• Assist in knowledge sharing by contributing towards the creation / amendment of support documentation into the Knowledge Base.
• Understand priorities for the delivery of all IT services and proactively manage own workload, to ensure all deadlines are met.
• To constantly and pro-actively look for ways to improve the systems, service, processes, performance, and communication of the IT Support Team.
• Assist the Head of IT in managing local vendor relationships to ensure timely delivery and remediation of any service or equipment concerns.

Key qualities

• The capability and the experience to recognise technical issues and the knowledge to follow a technical troubleshooting process.
• Understands who their customers are and can identify solutions that meet the requirements of the customer
• Can communicate technical concepts confidently and accurately.
• Strong written and verbal communication skills able to build relationships and establishes rapport with ease.
• Is flexible in their approach to the work they undertake and happy to fulfil all tasks to achieve a successful outcome.

Please apply by sending your CV and covering letter to [email protected].  A detailed summary of the job requirements will be provided to applicants short listed for interview.

Personal data collected will be used for recruitment purposes only.

THIS POSITION HAS BEEN FILLED. WE ARE NO LONGER ACCEPTING APPLICATIONS.